How SMS consent works

The resident enters their unit and approved on-file U.S. phone number. The verification checkbox starts unchecked, and Send verification link stays disabled until the resident actively selects it. The purpose, frequency, rates, HELP, STOP and policy links appear beside the request.

An eligible request sends one single-use link, valid for ten minutes. The acknowledgement does not disclose whether the unit or phone appears on the roster. This test uses simulated delivery.

Opening the verification link leads to an explicit Continue action. Confirmation proves access to the on-file contact; it does not establish legal identity or enroll the resident in alerts. No usable verification token appears in this capture.

The verified resident is still Not enrolled. A separate optional checkbox starts unchecked and names the building-management sender, notice types, variable frequency, rates and opt-out instructions. Save alert preference is disabled until that choice is selected.

After the resident selects the optional checkbox and saves, the preference remains Enrolled after a page reload. The recorded choice covers this building and verified phone only. The test-environment notice remains visible; no real alert was sent.

Turn off this building’s alerts withdraws that building-specific preference. It does not unsubscribe the resident from every program or clear a provider STOP block.

This screenshot follows a simulated provider STOP event. The page displays the block and prevents enrollment. STOP suppresses verification and building alerts covered by the sender or Messaging Service.

After a simulated valid START event clears the provider block, the alert checkbox is still unchecked. START or UNSTOP does not request a verification link or restore previous building-alert memberships. The resident must deliberately save fresh consent.